What happens if you need to cancel.

Within 14 days of enrolling

A full refund, whatever the reason. If the course has already begun, we keep a share for the sessions that have been held.

14 days or more before the course starts

A full refund.

Less than 14 days before the course starts

No refund, but you can move to the next cohort or pass your place to someone else, free of charge.

Once the course has started

No refund.

If we cancel or move the course

Your choice of a full refund or a place on the new dates.

Where more than one of these fits your case, the one that is better for you applies.

If you enrol as an individual, the law gives you 14 days to change your mind. The 14 days begin on the day after you pay, and you do not have to give a reason.

If you cancel in that time and the course has not begun, we refund everything you paid.

If the course begins within those 14 days, enrolling is your request that we start teaching before the 14 days are over. You can still cancel within the 14 days, and we refund what you paid less a share in proportion to the sessions already held: on a course of five sessions, one fifth for each.

14 days or more before the first session

Tell us and we refund the full fee.

Less than 14 days before the first session

By then the cohort has been planned around the people in it, so the fee is no longer refunded. You can instead move, once and free of charge, to the next cohort of the same course, or pass your place to someone else.

After the first session

The fee is not refunded and the place cannot be moved. If illness or another serious event stops you from continuing, write to us and we will do what we reasonably can, such as a place on a later cohort.

If you cannot attend, someone else can take your place at no charge. Tell us their name and email address before the first session, and we will send them the course handbook and the joining details.

We may have to move a course to new dates or, rarely, cancel it: for example if a teacher is ill or too few people have enrolled. We will tell you as soon as we know. You can then choose between a place on the new dates and a full refund.

If a single session has to be moved, we will give you the new time as early as we can.

A missed session is not refunded. Where a course provides recordings of its sessions, you can catch up with the recording.

The 14-day right to cancel is a right for individuals. It does not apply to places that a company, a public body or another organisation buys for its people. The rest of this policy applies to those places as it does to anyone’s, unless we have agreed something different with the organisation in writing.

Programmes designed for a single organisation follow the terms of their own agreement.

Write to info@neurossance.com with your name, the course and the date you paid. Any clear statement is enough, and you may use the form of words below if you wish. To meet a deadline, it is enough to send your message before the deadline has passed.

We refund to the card or account you paid with, within 14 days of the day you tell us, and we do not charge a fee for a refund. If you paid in instalments through a pay-later service, the refund goes back through that service.

Model cancellation form

To Neurossance Ltd, First Floor, Beaumont House, Beaumont Road, Oxford OX16 1RH, United Kingdom, info@neurossance.com. I hereby give notice that I cancel my contract for the supply of the following service: (the course). Ordered on: (date). Name: (your name). Address: (your address). Date: (today’s date).

Nothing in this policy takes away the rights the law gives you, including your right under the Consumer Rights Act 2015 to a service provided with reasonable care and skill. If a course falls short of what we described, tell us and we will put it right or refund you as the law requires.

Courses are sold by Neurossance Ltd, a company registered in England and Wales (company number 16645628), First Floor, Beaumont House, Beaumont Road, Oxford OX16 1RH, United Kingdom. Payment is taken on our behalf by Stripe.

The policy that applies to you is the one shown here on the day you enrolled. The version and its date are at the top of the page.